Commercial Returns & Refund Policy | Modern Office Furniture Dubai

At Modern Office Furniture Dubai, we are committed to delivering enterprise-grade commercial office furniture that meets the highest standards of structural durability, ergonomic precision, and aesthetic excellence. Operating directly from our vertically integrated manufacturing facility in Jebel Ali Industrial First, Dubai, we supply corporate workstations, executive suites, ergonomic seating, boardroom tables, and steel storage solutions to businesses across the United Arab Emirates. This Commercial Returns and Refund Policy sets forth the clear, transparent procedures and conditions governing product returns, exchanges, defect reporting, and order adjustments for commercial B2B procurement and corporate clients.

B2B Commercial Procurement Framework vs. Consumer Retail Returns

Modern Office Furniture Dubai operates primarily as a commercial B2B manufacturer supplying enterprise office environments, government institutions, financial organizations, and interior fit-out contractors. Unlike retail consumer goods, commercial office furniture involves heavy logistical coordination, custom CNC sheet optimization, personalized laminate selections, and specialized building site assembly.

Consequently, transactions are governed by UAE Federal Decree-Law No. 50 of 2022 on Commercial Transactions and specific commercial contractual agreements. We maintain transparent return and rectification protocols designed to protect your corporate investment while ensuring continuous manufacturing integrity at our Jebel Ali facility.

Standard In-Stock Products vs. Custom Made-to-Order Items

To ensure complete clarity regarding return eligibility, our product offerings are classified into two distinct operational categories:

Delivery, Site Inspection & The Snag List Handover Protocol

To prevent disputes and ensure complete satisfaction upon project completion, our corporate delivery and installation team adheres to a formal Handover Protocol:

1. Joint Walkthrough Inspection: Following assembly on-site, the Client’s facilities representative and our installation supervisor conduct a systematic room-by-room inspection of all installed furniture items.
2. Recording Snag Items: Any transit-related scratches, panel misalignments, missing cable grommets, or hardware adjustments must be documented on the official Delivery and Snag Sheet.
3. Rapid Rectification Commitment: Because our factory is located locally in Jebel Ali, replacement components do not require overseas shipping. We fabricate, edge-band, and deliver replacement panels or hardware to resolve snag list items within two (2) to five (5) business days.
4. Final Acceptance Sign-Off: Once all snag items are verified as fully resolved, the Client signs the final Acceptance Note, triggering warranty coverage.

Handling Damaged, Defective or Non-Conforming Shipments

In the rare event that an item arrives with structural manufacturing flaws, transit damage, or incorrect dimensions that deviate from the signed 2D CAD layout:

• Reporting Window: Immediate notification must be made on the delivery docket. For boxed, drop-shipped items without on-site installation, defects must be reported within forty-eight (48) hours of receipt.
• Required Photographic Evidence: Clear high-resolution photographs or video illustrating the defect, packaging condition, and product identification label must be submitted to our customer care team via WhatsApp (+971 58 542 3488) or email (support@modernofficefurniture.ae).
• Direct Factory Remediation: Modern Office Furniture Dubai will, at its sole discretion and expense, immediately repair the defective component, produce a replacement panel on our CNC machinery, or replace the complete item at no additional charge to the Client.

Eligible Returns: Restocking Fees & Logistics Charges

For eligible standard in-stock items approved for return due to client preference or layout changes (not attributable to factory defect or error):

• Restocking Fee: A standard commercial restocking fee of fifteen percent (15%) to twenty percent (20%) of the product value applies to cover warehouse inspection, repackaging, and administrative processing.
• Collection & Logistics Costs: The Client is responsible for the actual cost of disassembly, transport, and collection back to our Jebel Ali warehouse. Alternatively, the Client may deliver the goods directly to Warehouse 20, Street 59, Jebel Ali Industrial First during working hours.
• Condition Inspection: Goods must be in brand-new, re-saleable condition with all hardware packets, instructions, and protective wraps intact. Items exhibiting assembly marks, drilled holes, scratches, or wear cannot be accepted for refund.

Refund Processing & Timelines

Approved refunds are processed using the original method of payment within seven (7) to fourteen (14) business days following physical receipt and quality verification of the returned goods at our Jebel Ali warehouse:

• Bank Wire Transfers: Funds will be credited directly to the Client’s corporate UAE bank account. An official revised credit note compliant with FTA VAT regulations will be issued.
• Credit Card Transactions: Refunds will be remitted to the issuing cardholder account, subject to standard bank processing cycles (typically 5 to 10 working days).
• Corporate Account Credits: Clients frequently opt to apply approved refund balances toward upcoming furniture purchases, acoustic upgrades, or future office expansion projects.

Commercial Warranty Linkage

Please note that long-term functional performance issues occurring after formal project handover are governed by our industry-leading commercial warranty statement, which provides comprehensive coverage for up to five (5) years on structural desk frames, executive cabinetry, and conference tables, and up to three (3) years on ergonomic chair components.